“As someone who worked years in the service industry, I would not want such a person defending me – such an attitude only makes the irritable person worse, only gives cause to take it out further on service people. If he wishes to engage in a larger goal of publicly shaming horrible customers, there are more effective and less antagonistic ways to do so (assuming public shaming is a good method, which I’m doubtful of).
“We know nothing about ‘Diane’. We don’t know what state of mind she was in, beyond his analysis and judgement – and public humiliation. We know what she allegedly said – and even what she said did not warrant the response Gale proceeded to mete out, premising it strangely on defending being polite . . . But Gale’s bullying and childish tactics are not the worst parts: it’s the audience, the followers, the media, cheering on, welcoming the suffering and distress of another innocent person . . . Gale’s actions directly affected another person and they appear fuelled by the sick love people have with digital nastiness . . .” – Tauriq Moosa, in The Guardian
[CJ: I would add here that not only was this dude’s public ridicule of ‘Diane’ immensely and needlessly mean-spirited and antagonistic, it was also immensely and gratuitously misogynistic.]
Anticopyright.